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Floor Manager
1 month ago
About the Role
The Store Leader will be responsible for ensuring that the in-store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Key responsibilities will include:
- Leading a team of stylists and providing coaching and support to ensure they are motivated to succeed and deliver sales targets.
- Ensuring that all processes are running smoothly and that customers receive the best experience in store.
- Overseeing and providing leadership and support to stylist team members with first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- Working in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- Being an expert ambassador for our product, with the knowledge to inspire both in-store and online customers and your team.
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers.
- Accountable for the day-to-day operations of the store, and team deployment will be at the forefront of your daily routine.
- Working in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively managing people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
- Creating and implementing floor plans and rotas independently, setting the store up for success for the day.
About You
We are looking for someone who:
- Loves fashion and is an irresistible ambassador for AllSaints.
- Has tenacity and belief to succeed, aiming high and setting challenging targets and deadlines for your team to work toward.
- Knows their store inside and out, an active user of all reporting technologies, and knows what their customers want and how to deliver on their expectations.
- Has a natural affinity in learning new systems and processes in a digital environment.
- Is honest, trustworthy, and dependable, living by our brand values.
- Is a protector of the brand, caring for customers, profit, and product, as well as teams and customer's health and safety.
- Is a confident and hardworking leader, with their team loving to work with and for them, and demonstrating these behaviours even in their absence.
About AllSaints
We are a disability-committed certified employer and offer a range of benefits, including a generous wardrobe allowance, potential to earn more from our team commission scheme, employee discount, and access to discounted gym membership and corporate discounts.
We are committed to developing truly diverse teams and creating an environment where everyone feels respected, valued, and able to give of their best whilst contributing to the success of our brand.
We safeguard against any form of discrimination and commit to providing equal opportunities to everyone in our employment and recruitment processes.
