Mortuary Operations Leader

3 weeks ago


Lincoln, Lincolnshire, United Kingdom City of Lincoln Council Full time

Crematorium and Burial Site Leadership Opportunity

We are seeking a highly motivated and experienced leader to join our Bereavement Services team as a Crematorium and Burial Site Manager. As a key member of our team, you will be responsible for leading the transformation process at the Lincoln Crematorium site and six burial sites across the city.

About the Role

This is an exciting opportunity for a skilled professional to lead a talented team, drive commercial growth, and maintain high standards of service delivery. You will be responsible for developing and implementing a comprehensive business plan, focusing on revenue sales and growth.

Main Responsibilities

  • To lead the Bereavement Services team and oversee the transformation process at the Lincoln Crematorium site and other burial sites.
  • To develop and implement a business and financial plan within bereavement services, ensuring commercial awareness and growth.
  • To possess in-depth knowledge of statutory, regulatory, strategic, and operational procedures for burials and cremations.
  • To demonstrate high levels of confidentiality, discretion, and diplomacy when working with customers, the local community, and contractors/suppliers.
  • To build strong relationships with stakeholders and motivate staff to achieve excellent service delivery.

Requirements

  • A minimum of ICCM Certificates in Cemetery and Crematorium Management and full Diploma or similar qualification.
  • Proven experience in managing a team in bereavement services, with a focus on leadership, motivation, and staff management.
  • In-depth knowledge of relevant laws, regulations, and industry standards.
  • Strong commercial awareness and ability to develop and implement a business plan.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.

Benefits

  • Flexible working options and a flexi-time scheme.
  • Generous annual leave entitlement and bank holidays.
  • Local government pension scheme with 23.4% employer contribution.
  • Employee online discount scheme.
  • Health and wellbeing support.
  • Sustainable travel options.

Estimated Salary: £51,232 per annum



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