Front Desk Professional

4 days ago


London, Greater London, United Kingdom Align ENT & Allergy Full time

Patient-Centered Support Specialist

We are seeking a dedicated and organized Medical Receptionist to join our team at Align ENT & Allergy, delivering exceptional patient care and ensuring the smooth operation of our practice.

In this critical role, you will have the opportunity to work in a dynamic and supportive environment where patient satisfaction is our top priority. Our team of dedicated medical professionals strives to provide personalized treatment plans and compassionate care, improving the health and well-being of our patients.

Key Responsibilities:
  1. Greet patients warmly and provide a positive first impression, setting the tone for exceptional care.
  2. Verify patient information accurately and update electronic medical records promptly, ensuring seamless communication among healthcare professionals.
  3. Manage phone calls, address patient inquiries, and transfer calls to relevant personnel efficiently.
  4. Schedule and confirm patient appointments, optimizing time management and minimizing wait times.
  5. Assist patients in completing necessary forms and understanding office policies, promoting transparency and trust.
  6. Process payments accurately, maintain proper documentation, and collect patient co-pays, ensuring professional financial transactions.
  7. Maintain a clean and organized reception area, reflecting the high standards of our practice.
  8. Collaborate with medical staff to optimize patient flow and resource allocation, enhancing overall efficiency.
  9. Verify insurance eligibility, streamlining administrative tasks and reducing delays.
Requirements:
  1. High school diploma or equivalent, preferably with experience as a receptionist or in a customer-facing role.
  2. Excellent communication and interpersonal skills, fostering strong relationships with patients, families, and healthcare professionals.
  3. Strong organizational skills and attention to detail, ensuring accurate record-keeping and efficient task completion.
  4. Proficiency in using computer systems and basic office software, navigating complex applications with ease.
  5. Ability to thrive in a fast-paced environment, managing multiple tasks simultaneously while maintaining composure.
  6. Empathy, compassion, and professionalism when interacting with patients and their families, creating a caring atmosphere.
  7. Effective teamwork and reliability, adhering to attendance expectations and contributing to a positive work environment.
Benefits:
  • 401(k) after one year of service.
  • Dental insurance.
  • Comprehensive health insurance.
  • Paid time off.
  • Vision insurance.

The estimated salary for this position is approximately $45,000 per year, based on the job title, description, and location.


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