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Business Operations Specialist

2 months ago

Woking, Surrey, United Kingdom Acosta Full time

Job Summary

The Operations Executive role is a critical position within the Administrative process at Acosta, responsible for delivering first-class support to our teams and clients. As an Operations Executive, you will be the heart of our operations, driving operational excellence and developing your skills to meet and exceed the needs of our clients and business.

Key Responsibilities

  • Administration & Data Management
    • Manage daily downloads of retailer sales data
    • Ensure master data management is accurate and up-to-date
    • Forward enquiries to the relevant contact
    • Update and maintain attendance logs and contact details
    • Cover reception desk duties as needed
    • Provide holiday cover support for the Operations Executive team
    • Support field managers with meeting bookings and travel arrangements
  • Technical
    • Support with loading scripts for periodic questions
    • Validate updates and changes made to Field Execution Tool
    • Communicate completion of updates and potential impacts to users
    • Support with software issues using Service Now
  • Fleet Management
    • Main point of contact for fleet-related queries
    • Maintain driver and vehicle lists in C-track
    • Support with booking and managing hire cars
    • Accident management
    • Support field managers with IT equipment requests
  • Call File Management
    • Ensure calls are added or removed as needed
    • Support with changes to call file requirements
    • Use Geoplan territory planning tool
  • Reporting
    • Complete basic reporting with use of formulas
    • Export data from 360 and format for Field Management team
  • Support for Account Briefing Process
    • Produce and send account activity briefs to the field
    • Compile visual aids and training documentation
    • Set up relevant information in systems
  • Client Communication
    • First point of contact for operational queries
    • Manage client operational requirements
  • New Business
    • Support with New Business Projects as needed
  • Client Review Presentations
    • Help build quarterly client review presentations
    • Analyze operational information and ensure relevance for clients
    • Build PowerPoint presentations to simplify findings
  • Financials
    • Manage fuel reconciliations, expenses, and driver deductions
    • Manage credit card reconciliations and ensure payroll deadlines are met
  • Strategic Direction
    • Contribute to the strategic direction of the Account and business
    • Review and propose new ways of working for current processes
  • Other Requirements
    • Attend a minimum of 1 field visit and 1 meeting per quarter
    • Regularly read and follow Company policies and procedures
    • Take personal responsibility for Health & Safety Regulations
    • Take responsibility for personal development and complete mandatory training
    • Adhere to General Data Protection Rules and policies