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Home Specialist
2 months ago
About this Role
We're excited to welcome a Home Specialist to our existing store team for 16 hours a week, focusing on providing a warm and welcoming environment for our customers and creating a memorable experience through their in-depth product knowledge and passion for great design and interiors.
Key Responsibilities:
- Customer Needs Identification: Identify customer needs and answer product-related questions using your expertise in interior design and customer service.
- Product Knowledge: Develop and maintain in-depth knowledge of our products, including their features, benefits, and applications.
- Store Environment: Contribute to creating a warm and welcoming store environment that reflects the Neptune (Europe) Ltd brand.
- Team Collaboration: Work collaboratively with the store team to achieve sales targets and provide excellent customer service.
Requirements:
- Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
- Product Knowledge: Maintain up-to-date knowledge of our products, including their features, benefits, and applications.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless customer service and sales processes.
