Cloud Application Services Manager

2 months ago

Reading, Reading, United Kingdom Point of Rental Software Full time
About the Role

The Cloud Application Services Lead will be responsible for leading the Application Services team and contributing to the team's efforts. This includes ensuring the team meets project timelines, managing the ticket backlog, and communicating with other teams. The ideal candidate will have experience leading a technical team and managing a team's backlog.

Key Responsibilities
  • Team Lead responsibilities include ensuring all projects are completed on time, inter-team communication, delegation of tasks, and supporting the team to enable them to complete their tasks.
  • Hardware configuration, including Windows Server, storage, printers, scanners, and credit card terminals.
  • Setup of physical servers or servers in Cloud environments.
  • Basic SQL database administration.
  • Network administration and setup, including router configuration and VPN deployments.
  • Setup of Rental software and Point of Rental licensing.
  • Ordering of physical hardware and software licenses.
  • Collaboration across departments to coordinate customer deployments.
Qualifications
  • Experience with leading a technical team while also being a team contributor, managing a team's backlog.
  • Strong problem-solving skills, attention to detail, and the ability to follow documentation and keep track of work in multiple stages of progress.
  • Proficiency in Microsoft Windows operating systems and Office 365 applications.
  • Associate's Degree or Higher or equivalent work experience.
  • Telephone/Remote Customer Support experience (can be replaced with onsite experience or equivalent customer service experience).
  • Remote Windows Administration for offices of 1 to 15 users.
  • Understanding of networking concepts and protocols.
  • 3-4 years of experience in a similar IT support role.
  • Ability to participate in rotating On-Call Support required.
  • Group Policy and Active Directory administration.
Desired Skills
  • Small Business Network Routers and Switches (SonicWALL, NETGEAR, Cisco).
  • Dell Workstations and Servers setup and maintenance.
  • Microsoft SQL Server/Express 2019 setup and configuration.
  • Strong understanding of Microsoft Terminal Services/Remote Desktop Services.
Advantageous Skills
  • Microsoft Certified Professional/Administrator.
  • CompTIA Net + or Sec+.
  • Experience with Azure Cloud and AWS Cloud environments.

Point of Rental Software is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will be considered regardless of race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. Point of Rental Software is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact our HR Team.

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