Warehouse Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Warehouse Service Team Manager to join our Distribution Centre Management Team. As a key member of the team, you will be responsible for leading a team of colleagues to deliver accurate end-to-end Warehouse Service routines and standards in line with the operating model.
Key Responsibilities- Manage a team to deliver accurate end-to-end Warehouse Service routines and standards in line with the operating model.
- Support the end-to-end supply chain process by working collaboratively to resolve supplier-related matters.
- Prioritise and deliver all seasonal, trade, and promotional events to maximise sales within Stores; effectively planning resource and equipment.
- Work in collaboration with Warehouse Service Team and Shift Managers/Duty Managers to ensure our operating procedures are the best in class and focus on providing our Stores with the service they require.
- Lead a team to work productively, coaching, supporting, and sharing best practice so the team meets or exceeds their targets and remains efficient at all times.
- Focusing the team to deliver accurate goods to Stores to improve product availability and customer satisfaction.
- Meet the needs of the colleagues in the team by using our people routines and delivering great leadership.
- The delivery of all operational routines and making decisions that have our customers' needs at the heart of what we do.
- Operating in partnership with the Distribution Centre Management team and being a great role model.
- Data analysing information, establishing root cause, and putting into place corrective improvement measures.
- Delivering exceptional standards across all operational areas of the Warehouse.
- Providing a strong presence 'shoulder to shoulder' with colleagues in Goods In, Assembly, Over the Bank (OTB), FLT, and Goods Out; being proactive with problem-solving and coaching colleagues in the moment.
- Working closely with the Delivery Service Team to ensure we deliver the Transport Plan together.
- Making decisions that require Management intervention as referred by Warehouse Service Coordinators for the good of customers and Tesco.
- Following our Business Code of Conduct and Data Protection Law, always acting with integrity and due diligence.
- You will connect with your colleagues, sharing knowledge, experience, and best practice. You will understand the importance of what you do and work collaboratively to deliver results. You will make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
- You will be warm and welcoming in every interaction with customers and colleagues. You will respond to people appropriately and ensure they feel seen, heard, and recognised. Through listening and taking appropriate action, you will gain commitment from your team.
- You will use your energy and resilience to keep momentum going when working in challenging environments, keeping focus on your objectives. You will act quickly, making decisions based on what is right for customers and colleagues to ensure your Distribution Centre standards are maintained at all times.
- Your colleagues will see you doing the right thing both when things are going well and when times are tough. You will know how to be at your best and inspire confidence in those around you.
- You will be aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. You will be keen to build and deliver new initiatives, providing feedback on how they could be further improved.
We offer a range of benefits to support your wellbeing and career development, including:
- 20 days' holiday plus a personal day, rising to 22 days after 12 months
- Flexible working from day one
- 10% off and 15% at pay day weekends
- Access to free wellbeing services
- Life cover of five times your pay and an award-winning pension
- Benefits to suit you, choose what you use
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks
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