Building Services Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom BNP Paribas Real Estate Full time
Job Description

The role of Building Services Manager is a key position within BNP Paribas Real Estate, responsible for delivering an effective and compliant service through in-house staff, suppliers, and consultants. This role is primarily focused on hard services within a single building or group of buildings.

Key Responsibilities
  • Prepare, monitor, and reconcile service charge budgets.
  • Check and approve expenditure against service charge budgets.
  • Provide best-in-class customer service to internal and external customers.
  • Maintain regular and effective communication with clients and tenants.
  • Manage site-based staff, ensuring all people-related policies and procedures are followed.
  • Maintain regular and effective communication with internal colleagues in Property Management, support functions, and the wider Real Estate business.
  • Monitor works conducted/service provided by suppliers.
  • Audit and inspect supplier delivery.
  • Measure and report supplier performance against agreed SLAs.
  • Manage suppliers to ensure effective, safe, and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment, and public health systems.
  • Work effectively with a range of specialist consultants to deliver agreed outcomes.
  • Procure goods and services, following procedures and policies.
  • Develop, agree, and manage capital replacement programs.
  • Prepare management reports for various stakeholders and attend/chair management meetings as required.
  • Undertake regular building inspections, complete reports, and initiate/progress any required works.
  • Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
  • Manage local environmental activities to meet statutory obligations and achieve/retain industry standards, e.g., ISO14001, working with the Sustainability Manager.
  • Ensure compliance with all internal procedures and policies, e.g., Procurement, Finance, Compliance, HR.
  • Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations.
Person Specification
  • Degree or equivalent or by experience.
  • Membership or Associate Membership of BIFM or IOSH.
  • National General Certificate in Occupational Safety and Health - accredited by NEBOSH.
Experience
  • Previous experience in a similar role.
  • Understanding of commercial leases and the landlord and tenant relationship.
  • Good understanding of service charge budgets and accounting principles.
  • Management of in-house and supplier staff.
  • Management of supplier relationships.
  • Good health and safety and environmental knowledge.
  • Extensive mechanical and electrical services knowledge.
  • Excellent English language skills - both written and spoken.
  • IT literate - MS Office at intermediate level.
  • Experience of managing multi-site environments.
  • Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m.
Benefits

We are proud to offer award-winning benefits to support and reward our employees, including health and leisure benefits, financial benefits, and more.

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