Technical Field Support Specialist
2 weeks ago
The ideal candidate will be a key member of the ACS Business Performance Ltd customer support team, providing technical expertise and support to customers. To be successful in this role, a strong understanding of technical skills, excellent communication, time management, planning, and organizational skills are essential.
Responsibilities:- Customer Support: Provide professional responses in a timely manner to all customers, ensuring their technical issues are resolved efficiently.
- Field Service: Support customer test/production facilities on a regularly scheduled or as-required basis for calibrations and other services.
- Troubleshooting: Exhibit excellent diagnostic abilities to isolate issues and repair equipment, utilizing precision system alignment of multiple axes using laser tracker or other optical tools to accuracies in the order of 10 μm.
- Documentation: Prepare comprehensive Field Service Reports, Calibration Certificates, and other documentation in a timely manner.
- Must be able to work and troubleshoot independently with minimum supervision, tactfully handling difficult situations and maintaining composure under pressure.
- Excellent verbal and written communication skills are required, as well as the ability to troubleshoot system-level electronic systems and read schematic diagrams and engineering drawings.
ACS Business Performance Ltd is seeking a highly skilled and experienced Field Service Engineer to join our team. If you have the required skills and experience, please submit your CV including an outline of your experience, along with a covering letter outlining your experience as a Field Service Engineer.
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