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Service Support Officer

2 months ago

London, Greater London, United Kingdom Brackenberry Full time

Job Summary: We are seeking a highly skilled Service Support Officer to join our team at Brackenberry Ltd. As a key member of our team, you will be responsible for delivering a support service in the Home Improvement Agency, which is part of Public Protection and Licensing.

Key Responsibilities:

  • Deliver a high-quality support service to agreed standards, maximizing service quality and continuity.
  • Manage the Handy Person Service, handling customer inquiries, arranging appointments, and providing signposting for non-applicable services.
  • Raise purchase orders and support the team with payments, including liaison with suppliers, utilizing strong IT skills and finance experience.
  • Screen referrals from Occupational Therapists for disability grants and from residents and other professionals for discretionary grants, adhering to our policy.
  • Undertake additional duties, such as verifying property ownership through the land registry.

Requirements:

  • Effective communication skills, with the ability to convey complex information in a clear and concise manner.
  • Experience in finance, including raising purchase orders and following up with suppliers.
  • Excellent IT skills and proficiency in databases and Microsoft Office.

Important Notes:

  • Availability: You should be available to start immediately or at short notice.
  • Right to Work: You must have the right to work in the UK.
  • DBS: This role requires an enhanced DBS check.