Facilities Operations Manager

2 months ago

Derby, Derby, United Kingdom JLL Full time

Job Summary

We are seeking a highly skilled and experienced Facilities Operations Manager to join our team at JLL. As a key member of our facilities management team, you will be responsible for ensuring the smooth operation of our properties and providing exceptional service to our clients.

Key Responsibilities

  • Lead a team of facilities professionals to ensure the management of day-to-day client activities for assigned properties.
  • Act as the on-site key point of contact for key stakeholders and/or clients, ensuring service quality and helpdesk task resolution.
  • Manage and mentor a team of facilities coordinators to develop and sustain a high-quality, well-motivated team.
  • Build and maintain an environment that supports teamwork, cooperation, and performance excellence within the team.
  • Proactively engage stakeholders to ensure that on-site client expectations are met.
  • Manage vendor relationships, including janitorial, stationery, courier services, mail rooms, engineering, catering consumables, and security arrangements.
  • Attend monthly meetings with vendors to review service delivery, KPIs, and monthly reporting requirements.
  • Ensure accurate budget management and financial analysis, including tracking post room shipping volumes and visitor volumes.
  • Implement building procedures and performance measures to ensure compliance with industry best practices.
  • Develop and maintain a property risk management program, including audits and disaster recovery and business continuity plans.
  • Assist in the development of guidelines and strategies to ensure compliance with JLL's business conduct.

Requirements

  • Experience in facilities management, building, business, or other related fields.
  • Excellent people skills and ability to interact with a wide range of client staff and demands.
  • Knowledge of occupational safety requirements and strong PC literacy.
  • Proven ability to manage daily activities using various systems and demonstrated experience with continuous improvement initiatives.
  • Knowledge of vendor management for specialized services and critical facilities, including basic technical aspects of property.
  • Proven capacity to understand and interpret commercial contracts and budget management skills.

Personal Characteristics

  • Strong communicator with good presentation skills and verbal and written communication skills.
  • Passion for quality with an eye for detail to ensure the best delivery of services.
  • Self-motivated, confident, and energetic with the ability to effectively deal with stressful situations.
  • Flexible and able to adapt to rapidly changing situations, with a strong focus on meeting performance targets.
  • Team player with the ability to cooperate and work well with others to meet targets.
  • Proven ability to initiate and follow through with improvement initiatives and exhibit honesty and trustworthiness.
  • Open to new ideas and willing to challenge the status quo.

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