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Duty Manager

2 months ago

Manchester, United Kingdom SSP Group Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager (Team Leader) to join our dynamic team at SSP Group. As a key member of our operations team, you will be responsible for delivering exceptional customer service, leading by example, and driving operational excellence in our fast-paced environment.

Key Responsibilities
  • Lead and motivate a team of colleagues to deliver outstanding customer service and achieve operational targets.
  • Coordinate unit operations, ensuring seamless execution of daily tasks, and maintaining a clean and welcoming atmosphere.
  • Develop and implement strategies to improve service quality, efficiency, and customer satisfaction.
  • Collaborate with colleagues to resolve customer complaints and concerns, ensuring a positive experience for all.
  • Monitor and analyze unit performance, identifying areas for improvement and implementing changes to drive growth and profitability.
  • Stay up-to-date with company policies, procedures, and initiatives, ensuring compliance and promoting a culture of excellence.
What We Offer
  • A competitive salary and benefits package, including 75% discount on meals while on shift.
  • Opportunities for career growth and development, including training and apprenticeships.
  • A dynamic and inclusive work environment, promoting diversity, equity, and inclusion.
  • A range of employee discounts and perks, including access to exclusive events and activities.
  • A comprehensive health and wellbeing program, supporting your physical and mental health.
Requirements
  • At least 1 year of experience working as a supervisor in hospitality or retail.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to drive results and improve performance.
  • A passion for delivering exceptional customer service and driving operational excellence.

We are an equal opportunities employer, committed to recruiting and retaining the most talented individuals from diverse backgrounds, skills, and perspectives. If you are a motivated and experienced Duty Manager (Team Leader) looking for a new challenge, we encourage you to apply for this exciting opportunity.