Shop Manager and Program Coordinator
2 weeks ago
About the Role
TikTok is the leading destination for short-form mobile video, with a global presence in Los Angeles and Singapore. Our UK merchant growth team, MAI, is responsible for onboarding, incubating, and educating merchants from scratch to drive their business success.
This role is part of our merchant acquisition and incubation team for TikTok Shop UK, collaborating with BPO teams to improve performance. As a key member, you will lead and manage a team of BPO professionals to empower TikTok Shop seller acquisition and incubation.
Key Responsibilities
- Lead and manage a team of BPO professionals to empower TikTok Shop seller acquisition and incubation.
- Monitor and evaluate team performance, tracking key performance indicators (KPIs), and take proactive measures to address any performance gaps.
- Collaborate with cross-functional teams to ensure seamless service delivery and continuous process improvement.
- Analyze operational data and provide regular reports on team and individual performance to senior management.
Requirements
- Bachelor degree or above in Business Administration, Management, or a related field.
- More than 5 years of work experience with BPOs.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Proficient in using BPO software and tools to drive operational efficiency.
- Excellent organisational and multitasking skills, with the ability to manage and prioritise multiple tasks and projects.
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