Shop Manager and Program Coordinator

4 weeks ago


London, Greater London, United Kingdom TikTok Full time

About the Role

TikTok is the leading destination for short-form mobile video, with a global presence in Los Angeles and Singapore. Our UK merchant growth team, MAI, is responsible for onboarding, incubating, and educating merchants from scratch to drive their business success.

This role is part of our merchant acquisition and incubation team for TikTok Shop UK, collaborating with BPO teams to improve performance. As a key member, you will lead and manage a team of BPO professionals to empower TikTok Shop seller acquisition and incubation.

Key Responsibilities

  • Lead and manage a team of BPO professionals to empower TikTok Shop seller acquisition and incubation.
  • Monitor and evaluate team performance, tracking key performance indicators (KPIs), and take proactive measures to address any performance gaps.
  • Collaborate with cross-functional teams to ensure seamless service delivery and continuous process improvement.
  • Analyze operational data and provide regular reports on team and individual performance to senior management.

Requirements

  • Bachelor degree or above in Business Administration, Management, or a related field.
  • More than 5 years of work experience with BPOs.
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Proficient in using BPO software and tools to drive operational efficiency.
  • Excellent organisational and multitasking skills, with the ability to manage and prioritise multiple tasks and projects.


  • London, Greater London, United Kingdom Plant Science and Herbarium Program Full time

    Job Description:The Plant Science and Herbarium Program is seeking a highly skilled Technical Officer to join our team. As a key member of the program, you will play a crucial role in planning and supervising volunteer programs and related activities at the Western Australian Herbarium.About the Role:This is a 24-month fixed-term, part-time (FTE) position...


  • London, Greater London, United Kingdom TikTok Full time

    Job OverviewTikTok, the leading destination for short-form mobile video, is seeking a highly skilled Seller Incentive Strategy Manager to join its Shop team in the UK. This role plays a critical part in driving seller performance and engagement through strategic incentive programs.About the RoleThe ideal candidate will have a strong analytical mindset,...


  • London, Greater London, United Kingdom Program Manager, EMEAAPAC Full time

    Job SummaryAs an Engineering Technician at MAG, you will play a crucial role in ensuring the smooth operation of our airport's infrastructure. Your primary responsibility will be to undertake planned or reactive maintenance work, ensuring maximum serviceability that meets agreed Service Level Agreements (SLAs).Key ResponsibilitiesInspecting assets that are...


  • London, Greater London, United Kingdom International Arts Manager Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Arts Management Coordinator to join our team at the International Arts Manager.This is a full-time position that requires excellent communication and project management skills, with a focus on supporting the smooth operation of our organisation.About the RoleThe successful candidate will be...

  • Program Coordinator

    1 month ago


    London, Greater London, United Kingdom ENGINEERINGUK Full time

    About the RoleAs a Program Coordinator at ENGINEERINGUK, you will play a key role in driving business decisions and shaping the future of our organization. You will conduct research and analysis, always keeping in mind the long-term vision of the business. This is an excellent opportunity to have a significant impact on some of the most exciting new ideas...


  • London, Greater London, United Kingdom Duke Corporate Education Limited Full time

    About Us">Duke Corporate Education Limited is a leading provider of leadership solutions. We are seeking a skilled Program Coordination Manager to join our team.Responsibilities">Program Design and Delivery">Design and deliver leadership programs that meet client needs.Client Relationship Management">Build relationships with clients and understand their...


  • London, Greater London, United Kingdom TikTok Full time

    TikTok Shop UK Operations Team LeadWe are seeking an experienced Program Manager to lead our Operations team in TikTok Shop UK. The successful candidate will have a strong background in program management, e-commerce, and customer support.The role involves overseeing the performance of a team of external customer support agents, project managing their...


  • London, Greater London, United Kingdom Lancaster Associates Full time

    At Lancaster Associates, we are seeking a highly organised Program Management Coordinator to join our Corporate Access team and support the programme of non-deal Roadshows.This exciting role will be responsible for organising non-deal roadshows, investor meetings and field trips across London, including sourcing and booking venues, managing speakers,...


  • London, Greater London, United Kingdom Holland and Barrett Full time

    About the RoleWe are seeking a Technical Program Manager to join our team at Holland and Barrett. As a Technical Program Manager, you will be responsible for delivering cross-functional technology programs that drive business value and customer satisfaction.Key responsibilities include:Leading and working effectively with project sponsors and engineering...


  • London, Greater London, United Kingdom Sja's West Full time

    We are seeking an Academic Program Coordinator to join our team at Sja's West. This is an exciting opportunity to work in a dynamic environment where you will be responsible for coordinating our educational programs.Key ResponsibilitiesProgram Coordination: Coordinate our educational programs to ensure that they meet the required standards for CQC...


  • London, Greater London, United Kingdom Table Full time

    Job Title: Administrative Program CoordinatorLocation: EnglandSalary: £25,000 - £30,000 per annumThis is an exciting opportunity to join a leading charity in the field of food education and children's health. As an Administrative Program Coordinator, you will play a key role in supporting the delivery of our flagship food education program, Young...


  • London, Greater London, United Kingdom OneStock Full time

    The ideal candidate will possess strong leadership skills and experience in managing large-scale, complex programs. They will oversee multiple projects, ensuring alignment with the company's strategic goals and successful delivery.Main Responsibilities:Program Oversight: Execute strategic program planning, ensuring that projects are aligned with company...


  • London, Greater London, United Kingdom SOAS University of London Full time

    About the RoleSOAS University of London seeks a part-time program coordinator to assist Dr. Zerrin Ozlem Biner, senior lecturer at the Department of Anthropology and Sociology.We are looking for a candidate with experience coordinating large research projects. The successful applicant will be part of an interdisciplinary team working on the AHRC-funded...


  • London, Greater London, United Kingdom Jefferies Full time

    Training Program CoordinatorKey ResponsibilitiesDevelop and maintain training schedules and calendars for program faculty.Coordinate logistical arrangements for training programs, including room bookings and AV requests.Manage participant communication, including email notifications and enrollment modifications.Ensure accurate record-keeping of participation...


  • London, Greater London, United Kingdom The Royal Household Full time

    Job DescriptionWe are looking for an experienced professional to join our team as a Loans Program Coordinator. The successful candidate will be responsible for managing our short-term loans program, working closely with colleagues to ensure the safe and secure transportation of artworks.Responsibilities include:Coordinating international loans, including...


  • London, Greater London, United Kingdom Turner & Townsend Full time

    Turner & Townsend invites applications for the position of Senior Program Coordinator, responsible for leading and facilitating overall cross-functional project teams.This individual will ensure the production of formal project progress reports, manage project finances, and interface with clients and consultants throughout the project lifecycle.Excellent...

  • Cloud Program Manager

    4 weeks ago


    London, Greater London, United Kingdom Holland and Barrett Full time

    About the RoleWe are seeking a skilled Cloud Program Manager to join our team at Holland and Barrett. As a Cloud Program Manager, you will be responsible for delivering cross-functional technology programs, influencing and collaborating with engineering teams, product managers, and business colleagues to release new products and features.Key responsibilities...


  • London, Greater London, United Kingdom Fashion Institute of Design & Merchandising Full time

    Main ResponsibilitiesWe are seeking a detail-oriented and organized Strategic Program Coordinator to join our team at the Fashion Institute of Design & Merchandising. In this role, you will work closely with project managers and coordinators to ensure seamless execution of programs and projects.Key ResponsibilitiesEvaluate content and edit proposal sections...


  • London, Greater London, United Kingdom Business Manager Full time

    Business Manager Role OverviewWe are seeking a highly skilled Business Manager to support the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). The primary responsibility will be to ensure consistency of information between the two sides of the business unit.Key ResponsibilitiesCollaborate with cross-functional teams to drive...


  • London, Greater London, United Kingdom Camp Beaumont Full time

    Are you a passionate and driven individual looking for a challenging and rewarding role? Do you have experience working in a childcare setting and managing small teams? If so, we encourage you to apply for the position of Youth Program Coordinator at Camp Beaumont.">About the Role:">As a Youth Program Coordinator, you will be responsible for leading a team...