Leading Deputy General Manager

4 weeks ago


Guildford, Surrey, United Kingdom Heartwood Inns Full time
Deputy General Manager Opportunity

We are seeking an experienced Deputy General Manager to join our team at Heartwood Collection. As a Deputy General Manager, you will be responsible for assisting the General Manager and leading a team of professionals to deliver exceptional customer service and drive business growth.

Key Responsibilities:
  • Assist the General Manager in achieving business objectives and developing strategies to drive growth.
  • Lead a team of staff to deliver exceptional customer service and maintain high standards across all areas of the business.
  • Oversee large teams and ensure efficient operations, including managing budgets, staff retention, and delivering business growth.
  • Work closely with the management team to develop and implement policies and procedures.
  • Contribute to the development and implementation of business plans, including market research and competitor analysis.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Free parking on site.
  • Access to our industry-leading training and development platform, Stepping Stones.
  • Employee Assistance Program with Hospitality Action.
  • The Pantry – 100's of retailers and experience discounts through Reward Gateway.
  • Enhanced Maternity & Paternity package.
  • Refer a Friend Bonus up to £1500.
  • Instant access to pay you have already earned through EarlyPay.
  • 50% off food at any Heartwood Inns or Brasserie Blanc.
  • 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount.
  • 10% off company gift cards.
  • A thoughtful gift to celebrate your birthday.
  • Long Service Recognition Awards.
  • The Pantry – 100's of retailers and experience discounts through Reward Gateway.
  • Cycle to Work Scheme.

We are an award-winning hospitality group with 14 Brasserie Blancs, 24 Pubs including sites with rooms, and more coming. We aim to grow to 61 sites by 2027 and include pubs with rooms. This could add up to 500 bedrooms to The Collection in the next 4 years. We hope you can be as excited as we are about the opportunities this will provide for you to take your next step and develop your career with us through our bespoke "Stepping Stones" training and development programme.

We are a multi award-winning hospitality group:

  • Sunday Times Best Places to Work winner 2024.
  • Double winner at the Publican Awards 2024.
  • R200 – SRA 3 star rated.

We offer a competitive salary and benefits package:

  • OTE is based on a 48-hour working week and the Tronc is calculated from the previous 6 months' site average.


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