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Volkswagen Regional Director
2 months ago
About the Role
We are seeking two experienced Regional Directors to join our Volkswagen Divisional team at Marshall Motor Group. As a key member of our leadership team, you will be responsible for driving business performance and delivering exceptional customer experiences across our national network of Volkswagen sites.
Key Responsibilities
- Lead and develop a diverse team of automotive professionals to achieve sales and aftersales targets.
- Foster a high-performance, customer-focused culture, coaching and developing colleagues to ensure great performance is recognized and rewarded.
- Oversee the sales and aftersales departments, ensuring performance is maximized with potential opportunities explored.
- Assist the National Franchise Director in setting financial and growth objectives, and plan accordingly to ensure profit and product targets are met.
- Ensure a clear focus on high levels of customer satisfaction, with dealerships consistently achieving exceptional levels of customer satisfaction (CSI).
- Establish and develop strong relationships with manufacturers to grow our partnerships and ensure our team develops in line with the brand partner framework and expectations.
- Maintain exceptional key controls, across Health and Safety, Compliance, and Group Policy.
Requirements
- Previous experience as a large site Head of Business level is essential, with multi-site experience preferable.
- Strong leadership skills with the ability to lead and motivate a large and diverse team.
- An innovative mindset with the ability to devise and implement improvement initiatives and embrace broader responsibilities as the business grows.
- Commercially savvy with the ability to navigate barriers and proactively 'get things done' through the performance of your teams.
- High levels of personal integrity and the ability to inspire teams, drive engagement, and hold teams accountable for their performance.
- Exceptional relationship management skills, with credibility and personal style playing a big part in creating trusted relationships across a variety of internal and external stakeholders.
- Extensive knowledge of the automotive retailing sector, with the ability to stay up-to-date on market trends and insights.
- A professional and calm approach, with strong stakeholder management skills and the ability to influence internal and external stakeholders.
- Strong analytical and problem-solving skills, with the ability to foresee potential barriers and take decisive actions.
- Excellent customer management skills to build long-lasting relationships and ensure customers are at the heart of our activities and outcomes.
About Marshall Motor Group
Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits and opportunities for career development.
