Revenue Protection Specialist

1 day ago


Inverness, Highland, United Kingdom Seeka Full time

Job Overview

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About Us

We are Seeka, a leading provider of revenue protection services across the utilities market. Our team is dedicated to delivering exceptional customer service while investigating and making safe suspected energy theft cases.

As a Revenue Protection Officer with Seeka, you will play a vital role in our mission to protect our customers' interests and ensure that they receive fair treatment.

  • Salary: £26,970 per annum (non-technical), £35,301 per annum (single fuel) or £36,352 per annum (single fuel 3 phase/CT)
  • Plus London weighting where applicable (£3,000 per annum)

Job Description

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We are seeking a highly motivated and experienced Revenue Protection Officer to join our team. As a Revenue Protection Officer, you will be responsible for investigating instances of gas and electricity theft by residential or business customers, detecting and deterring such activities, and working with suppliers to resolve issues.

You will also be required to collect evidence, provide information to clients, and make installations safe. In addition, you may be involved in debt recovery work, including visiting clients, executing warrants, and carrying out metering work.

What We're Looking For

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  • A strong background in customer service, conflict management, and IT operations
  • Previous experience in a revenue protection or related role (desirable but not essential)
  • Current CCN1/CMA1 & MET1 qualification or an equivalent aligned qualification (desirable but not essential)
  • A full UK driving license with no more than 6 penalty points

What We Offer

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  • 22 days holiday + 8 days bank holidays
  • Additional year annual leave entitlement for 3rd/4th & 5th year, capped at 25 days
  • Sick Pay
  • Access to My Rewards scheme, providing discounts on various purchases
  • Employee Assistance Programme and Online GP Service
  • Reward & Recognition Scheme and opportunities for career progression
  • Fully expensed work vehicle and PPE


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