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IT Operations Manager

2 months ago

StocktononTees, Stockton-on-Tees, United Kingdom Fujifilm Corporation Full time

About Fujifilm Corporation

Fujifilm Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment.

Job Purpose

The Manager, Cloud Services position plays a pivotal role in overseeing all day-to-day operations of our cloud infrastructure and supporting teams, ensuring the seamless delivery of Fujifilm Cloud Services to our customers.

Key Responsibilities

  • Manage all operations across multiple environments that support the delivery of multiple Fujifilm Cloud Services products.
  • Manage internal and external operational projects, keeping track of all necessary tasks and facilitating progress, thus driving projects to completion.
  • Manage stringent change management process and approvals, supporting improvements register and lessons learned.
  • Manage incident response and communication to impacted stakeholders. Contribute to the development of incident response process improvements, with significant focus on team skills.
  • Monitor and manage resource utilization across the environment, including capacity planning and cost optimization.
  • Manage the professional development of the Cloud Services team members with a focus on the customer experience, along with job-related duties and soft skills.
  • Collaborate with other support and implementation teams to improve the customer experience and daily operations of Cloud Services. Support larger-level change initiatives for improvements across teams to improve customer experiences.
  • Collaborate with security teams to enforce security best practices and compliance requirements for HIPAA and other compliance frameworks.

Requirements

  • A minimum of 5 years of experience in overseeing healthcare IT environments, with a preference for candidates who have managed IT systems specifically within the medical imaging field.
  • Bachelor's degree in computer science, Information Systems, or Information Technology, or relative work experience.
  • Excellent problem-solving skills and ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.
  • Outstanding abilities in communication, including adeptness in effectively communicating across various levels of leadership hierarchies and to customer base.
  • Strong leadership and people management skills, with the ability to inspire and motivate a diverse team.
  • Self-motivated and a self-learner, consistently seeking opportunities for personal and professional development.
  • Solid understanding of networking concepts, medical imaging workflows, security principles, and best practices in IT Cloud environments.
  • Proficiency in note-taking and organization is an essential skill for this role.

Physical Requirements

  • The ability to sit up 75-100% of applicable work time.
  • The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
  • The ability to stand, talk, and hear for 75% of applicable work time.
  • The ability to lift and carry up to ten pounds up to 20% of applicable work time.
  • Close Vision: The ability to see clearly at twenty inches or less.

Travel

  • Occasional (up to 25%) travel may be required based on business need.