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Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Welcome & Service Assistant at Scotney Castle. As the public face of our properties, you will provide a warm and friendly welcome to our visitors, answer their questions, and ensure they have an enjoyable and memorable experience.
Key Responsibilities- Deliver exceptional customer service to our visitors, responding to their queries and providing information about the property.
- Work collaboratively with our team to ensure a seamless visitor experience, from arrival to departure.
- Contribute to the development and implementation of initiatives to enhance the visitor experience.
- Participate in training and development opportunities to improve your skills and knowledge.
As a Welcome & Service Assistant with The National Trust, you will enjoy a range of benefits, including:
- A competitive salary and pension scheme.
- Free entry to National Trust places for you, a guest, and your children (under 18).
- Rental deposit loan scheme and season ticket loan.
- EV car lease scheme and perks at work discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme.
- Flexible working and employee assistance programme.
- Free parking at most Trust places.
The National Trust is a conservation organization that protects and preserves historic sites and natural environments for future generations. We are committed to creating an inclusive culture where everyone feels welcome and valued.
