ENT Surgeon with Special Interest in Otology

4 weeks ago

Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Hospitals NHS Trust Full time
Job Overview

We are seeking an experienced and organized Administrator to join our Children in Care (CIC) Team at East Lancashire Hospitals NHS Trust. This is a full-time position for a fixed term period of 12 months to cover maternity leave.

The CIC Team is part of our Community Neurodevelopmental Paediatric (CNP) Directorate, which provides Community and Neurodevelopmental services for children and young people across Blackburn with Darwen and East Lancashire.

Main Duties of the Job
  • Manage and prioritize enquiries and queries from various client groups, both face-to-face and via the telephone, email, and written correspondence.
  • Open and prioritize general correspondence, post, and email, ensuring that urgent matters are raised with the appropriate professional.
  • Retrieve and prioritize correspondence received by email or mail, which is often of a highly sensitive and confidential nature, to ensure that urgent correspondence receives prompt attention.
  • Monitor CNP email systems and handle requests, coordinate the receipt and distribution of requests for various referrals and reports within our service, ensuring time frames are met and breaches are accurately recorded and escalated.
  • Ensure that data is updated in a timely manner on the relevant recording systems to maintain waiting lists for children awaiting diagnostic assessment.
  • Transcribe handwritten or email reports/correspondence using word processing packages, for the CNP team, within a given timescale.
  • Book appointments and rooms for health assessments and diagnostic assessments, liaising with relevant Consultants and Practitioners as required.
  • Collect and distribute completed paperwork to the relevant person in a timely manner.
  • Receive, manage, and prioritize telephone and personal enquiries, complaints, messages, and information from patients, relatives, General Practitioners, Consultants, and other medical staff and external organizations on behalf of Consultants and the clinical team.
  • Deal with enquiries that may be of a sensitive nature, referring to medical staff or other Healthcare Professionals where appropriate.
  • Prepare and circulate agendas, including any relevant reports or information, for regular meetings.
  • Take and produce, and distribute minutes and any attachments as required.
  • Manage the availability of medical records, utilizing tracking systems, and the filing of documentation.
  • Establish and maintain efficient office systems, including filing systems, and maintain a booking out and/or booking in system for case-notes.
  • Maintain confidentiality at all times, ensuring that information is only divulged to authorized sources and by appropriate means.
  • Input data into Excel and patient administration systems.
Person SpecificationQualificationsEssential Criteria
  • GCSE English at Grade 4 or above or equivalent level of skill.
  • RSA/OCR II Typewriting or RSA/OCR Audio Typewriting Stage I or equivalent experience.
  • Computer literate (use of Microsoft packages including Word & Excel).
Desirable Criteria
  • ECDL or equivalent IT qualification.
ExperienceEssential Criteria
  • 12 months admin or secretarial experience.
Desirable Criteria
  • Experience of booking and coordinating clinic capacity.
Knowledge & SkillsEssential Criteria
  • Data entry experience.
  • Good organizational skills.
Desirable Criteria
  • Knowledge of medical terminology.
  • Experience using the hospital's EPR (Cerner).

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