EMEA IT Support Specialist

6 days ago


Glasgow, Glasgow City, United Kingdom Lenovo Full time
Job Overview

We are seeking an experienced Senior Infrastructure Engineer to join our team in EMEA. As a key member of our infrastructure solutions group, you will be responsible for providing technical support and expertise to our customers.

This is a full-time position based in the UK or Poland, with occasional travel required. You will work closely with our development teams to resolve complex technical issues and provide high-quality support to our customers.

The ideal candidate will have 3+ years of direct contact center experience in similar Intel and AMD based hardware environments, prior experience as a Level 2 contact center agent, and excellent troubleshooting skills.

Responsibilities include serving as the primary point of contact for ISG hardware, software, and overall problem resolution, providing live call center technical support using multiple systems, and interfacing and collaborating with peer Geo Level 1 agents, Level 3 OEM agents, and hardware and software development teams.

The salary for this role is £55,000 - £65,000 per annum, depending on experience.

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