Experienced Business Process Expert for SAP and CX Implementations

4 weeks ago


Birmingham, Birmingham, United Kingdom Smiths Group plc Full time
Job Description

Smiths Group plc is seeking a highly skilled Senior Business Analyst to join our Business Information Services team in Birmingham, United Kingdom. This pivotal role involves driving process automation, enhancing customer experiences, and optimising business processes across our global divisions.

About the Role
  • We are looking for a collaborative individual with strong analytical and problem-solving skills to work with both business and technical teams.
  • The ideal candidate will have significant expertise in SAP systems (SAP C4C, SAP ECC, SAP SD) and CX implementations, as well as excellent business acumen.

In this permanent position, you will enjoy a flexible hybrid working model, typically spending 3 days in the office and 2 days from home.

Key Responsibilities
  1. Collaborate with Stakeholders: Partner with Business Process Owners and cross-functional teams to understand strategic goals and requirements.
  2. Drive Transformation: Lead the creation of high-quality business analysis documentation to guide the design, testing, and implementation of process and system improvements.
  3. Shape Solutions: Work closely with project teams to ensure requirements are translated into functional capabilities and technical solutions that align with business needs.
  4. Enhance Customer Experience: Support the optimisation of the CX journey from brand discovery to post-purchase, ensuring end-to-end integration with ERP/CRM systems.
  5. Ensure Continuous Improvement: Measure the impact of implemented solutions, track performance, and drive continuous improvements based on feedback and business results.
What We Offer
  • Dynamic Work Environment: Join a fast-paced, global organisation where you can directly impact the future of Smiths Group through digital transformation.
  • Growth Opportunities: Work with cutting-edge technology and collaborate with senior leadership to drive meaningful change and improve business processes.
  • Global Exposure: Opportunity to work across multiple divisions and geographies, with occasional international travel.
  • Career Development: Smiths Group is committed to your professional growth, offering a collaborative environment where your contributions make a real difference.
  • Competitive Compensation & Benefits: Enjoy a competitive salary of £65,000 - £80,000 per annum, depending on experience, plus a range of benefits including health insurance, pension scheme, and annual leave.


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