Transformation Consultant
3 days ago
**Key Responsibilities:*
- Collaborate with Stakeholders: Partner with Business Process Owners and cross-functional teams to understand strategic goals and requirements, particularly around process automation and CX improvements.
- Drive Transformation: Lead the creation of high-quality business analysis documentation (BRDs, User Stories, UAT test scripts) to guide the design, testing, and implementation of process and system improvements.
- Shape Solutions: Work closely with project teams to ensure requirements are translated into functional capabilities and technical solutions that align with business needs.
- Enhance Customer Experience: Support the optimisation of the CX journey from brand discovery to post-purchase, ensuring end-to-end integration with ERP/CRM systems.
- Ensure Continuous Improvement: Measure the impact of implemented solutions, track performance, and drive continuous improvements based on feedback and business results.
- Training & Knowledge Transfer: Develop training materials and ensure that new processes and systems are well understood and adopted across the business.
**Benefits:**
Dynamic work environment, growth opportunities, global exposure, career development, and diversity & inclusion.
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