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Transformation Specialist

1 month ago

Birmingham, Birmingham, United Kingdom Smiths Group plc Full time

We are seeking a skilled Transformation Specialist to join our Business Information Services team in Birmingham. This permanent role offers a flexible hybrid working model, with opportunities for growth and professional development.

About the Role

As a Transformation Specialist, you will drive process automation and enhance customer experiences across our global divisions. You will collaborate with stakeholders to understand strategic goals and requirements, particularly around process automation and CX improvements.

  • Develop high-quality business analysis documentation to guide the design, testing, and implementation of process and system improvements.
  • Work closely with project teams to ensure requirements are translated into functional capabilities and technical solutions that align with business needs.
  • Support the optimisation of the CX journey from brand discovery to post-purchase, ensuring end-to-end integration with ERP/CRM systems.
Requirements

To be successful in this role, you will need:

  • Proven experience as a Business Analyst, with significant expertise in SAP systems (SAP C4C, SAP ECC, SAP SD) and CX implementations.
  • Strong analytical and problem-solving skills, with the ability to work with both business and technical teams.
  • A keen understanding of business processes, ERP systems, and how to leverage technology for business improvement.
What We Offer

This is an exciting opportunity to join a fast-paced, global organization where you can directly impact the future of Smiths Group through digital transformation. We offer:

  • A competitive salary of £65,000 - £85,000 per annum, depending on experience.
  • A dynamic work environment with opportunities for growth and professional development.
  • Global exposure, with occasional international travel (up to 15%).
About Smiths Group plc

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.