Product Support Specialist

5 days ago


United Kingdom Brammer Buck & Hickman Full time

About Brammer Buck & Hickman

Brammer Buck & Hickman is a leading industrial distributor of automation, controls, and drives solutions. As a part of the Brammer Buck & Hickman group, we provide innovative solutions to our OEM machinery manufacturer customers.

ROLE

We are seeking a Product Support Specialist to join our dynamic team at Brammer Buck & Hickman. As part of our Product Management Team, you will be responsible for providing technical support to our customers, focusing on Motors & Gears, Electrical Drives, and Sensing/Measurement products. You will have the opportunity to contribute to our expanding business and new product developments.

  • Provide technical product support to customers.
  • Follow-up of sales & technical enquiries.
  • Focus on Motors & Gears, Electrical Drives, and Sensing/Measurement products.
  • Maintain an active project list with agreed actions/follow-ups.
  • Develop knowledge of key competitors and cross-reference.
  • Conduct Product demonstrations if required.
  • Assist with processing of Customer returns.

QUALIFICATIONS / SKILLS / REQUIREMENTS

  • Degree or HNC / HND qualification in relevant engineering discipline.
  • Knowledge/experience in Motors & gears, Electrical Drives, or Sensing & Measurement technologies.
  • Desire to expand Automation knowledge.
  • Interpersonal and presentation skills.
  • High accuracy and attention to detail.
  • Ability to work independently or in a team.
  • Proficient in Office Applications (Excel, Word, PowerPoint).
  • Permanent eligibility to work in the UK.

Please note, occasional travel may be required, and support/training will be provided both internally and by our manufacturing partners.



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