Product Support Specialist
5 days ago
About Brammer Buck & Hickman
Brammer Buck & Hickman is a leading industrial distributor of automation, controls, and drives solutions. As a part of the Brammer Buck & Hickman group, we provide innovative solutions to our OEM machinery manufacturer customers.
ROLE
We are seeking a Product Support Specialist to join our dynamic team at Brammer Buck & Hickman. As part of our Product Management Team, you will be responsible for providing technical support to our customers, focusing on Motors & Gears, Electrical Drives, and Sensing/Measurement products. You will have the opportunity to contribute to our expanding business and new product developments.
- Provide technical product support to customers.
- Follow-up of sales & technical enquiries.
- Focus on Motors & Gears, Electrical Drives, and Sensing/Measurement products.
- Maintain an active project list with agreed actions/follow-ups.
- Develop knowledge of key competitors and cross-reference.
- Conduct Product demonstrations if required.
- Assist with processing of Customer returns.
QUALIFICATIONS / SKILLS / REQUIREMENTS
- Degree or HNC / HND qualification in relevant engineering discipline.
- Knowledge/experience in Motors & gears, Electrical Drives, or Sensing & Measurement technologies.
- Desire to expand Automation knowledge.
- Interpersonal and presentation skills.
- High accuracy and attention to detail.
- Ability to work independently or in a team.
- Proficient in Office Applications (Excel, Word, PowerPoint).
- Permanent eligibility to work in the UK.
Please note, occasional travel may be required, and support/training will be provided both internally and by our manufacturing partners.
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