Product Support Specialist

2 months ago

United Kingdom Brammer Buck & Hickman Full time
About Brammer Buck & Hickman

Brammer Buck & Hickman is a leading specialist technical distributor of automation, controls, and drives solutions, part of the Rubix UK group. Our key customers are OEM machinery manufacturers, and our focus industry sectors include Packaging, Food Processing, Labelling, Paper Converting, Material Handling, and Marine.

The Role

We are seeking a self-motivated Product Support Specialist to join our growing team at our Head Quarters in Bedford. As a Product Support Specialist, you will work within a vibrant and fast-paced environment, providing technical support for our Automation product categories, with a focus on Motors & Gears, Electrical Drives, and Sensing/Measurement.

Key Responsibilities
  • Provide technical product support to customers.
  • Follow up on sales and technical enquiries.
  • Maintain an active project list with agreed actions and follow-ups.
  • Develop knowledge of key competitors and ability to cross-reference.
  • Conduct product demonstrations as required.
  • Assist with processing of customer returns.
Requirements
  • Ideal degree qualification in a relevant engineering discipline, such as Electrical Engineering, Mechanical, Electronic Engineering, Mechatronics, or Computer Science.
  • Knowledge or experience in Motors & Gears, Electrical Drives, or Sensing & Measurement technologies is an advantage.
  • Desire to further develop Automation knowledge.
  • Good interpersonal and presentation skills.
  • High accuracy and attention to detail.
  • Ability to work in a team or under own initiative.
  • Knowledge of Office Applications (Excel, Word, PowerPoint).
  • Permanent eligibility to work in the UK.

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