Skincare Specialist
3 weeks ago
We are seeking a highly skilled Skincare Specialist to join our team at Skin + Me. As a Skincare Specialist, you will be responsible for providing exceptional customer service, demonstrating product knowledge, and building long-lasting customer relationships to achieve business sales goals.
Key Responsibilities- Deliver exceptional customer service on a Skin + Me counter in a retail beauty department
- Maintain stock and counter presentation to ensure a 'customer-ready' environment
- Approach customers in a warm and friendly manner, listening effectively to understand their needs and find the perfect Skin + Me products
- Manage customer queries quickly by problem-solving effectively
- Achieve individual targets and contribute to team targets to meet and exceed store goals
- Suggest ideas and improvements to drive opportunities for improved customer experience and sales in store
- Build strong relationships and communicate effectively with colleagues, store teams, brand partners, and external stakeholders
- Work with the Skin + Me Dermatology Team to develop knowledge of skin concerns, product formulations, ingredients, and more
- Possess a passion and energy to provide inspirational, positive, and personalized experiences to every customer
- Have a proven ability to provide exceptional customer service
- Have a strong interest and enthusiasm for skincare, staying up-to-date on the latest industry trends
- Exhibit excellent communication and interpersonal skills, building relationships with colleagues and customers alike
- Be collaborative in nature and thrive as part of a team
- Have a sales-driven mindset, with resilience and drive to continuously meet and exceed targets
- Knowledge of skincare concerns, ingredients, and product formulations is a plus, with training provided by Skin + Me Experts
- Ability to work flexible hours, including evenings, weekends, and holidays, as required
- 25 days holiday inclusive of bank holidays (pro-rata)
- Competitive commission structure
- Highly discounted Skin + Me products
- Exclusive training and development opportunities
- Pension Scheme
- Healthcare Cash Plan, including Mental Health and Wellbeing support
- Employee referral scheme
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