Accommodation and Housing Officer Specialist
3 weeks ago
">The position of Accommodation and Housing Officer is a vital role within the CIH International Housing Group. As a key member of our team, you will be responsible for ensuring compliance with the AASC Contract and company policies, processes, and procedures.
The successful candidate will have a valid UK driving license and be required to participate in an on-call rota system, averaging every 10 weeks. This position involves working closely with staff, service users, landlords, external agencies, and partners to deliver high-quality housing services.
Key Responsibilities
- Complete monthly inspections of properties within allocated portfolios, adhering to AASC Contract and property standards guidelines.
- Manage onboarding and withdrawal of properties within assigned portfolios, following established local operating procedures.
- Perform minor property repairs, utilizing provided training, experience, and toolkits.
- Respond promptly to customer complaints and concerns.
What You'll Need to Do the Role
">Due to the nature of this position, Criminal Record Bureau checks are mandatory, along with security clearance approval from the Home Office.
Benefits and Perks
- Pension up to 6%
- Employee Assistance Programme
- Opportunities to contribute to innovation in public services
- A company dedicated to diversity and inclusion
- Serco Benefits package
- A safe and supportive work environment
About Serco
">At Serco, we recognize the importance of every individual's role in delivering essential public services globally. Our team of 50,000 professionals works across various sectors, including defense, transport, justice, immigration, healthcare, and citizen services.
We value diversity and inclusivity, offering unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability), and In@Serco (LGBT & Networks).
As a Disability Confident Leader employer and holder of the Gold Inclusive Employer Standard, we're committed to creating an inclusive environment that supports all employees.
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