Head of Facilities

3 weeks ago

London, Greater London, United Kingdom Higher Capital Consulting Full time
About the Role

We are seeking an experienced and skilled Head of Facilities to join our team at Higher Capital Consulting. As a key member of our corporate services team, you will be responsible for overseeing the day-to-day management of our flagship location, ensuring that our reception and customer-facing services meet the highest standards.

This is an exciting opportunity to make a significant impact on our head office environment and shape the way facilities are managed and delivered. You will be responsible for leading and managing all front-of-house services, including reception, security, and visitor management, ensuring a seamless and professional experience for all guests.

Key Responsibilities

  • Lead and manage the front-of-house team, ensuring consistent performance, customer service excellence, and a proactive approach to handling visitor needs.
  • Oversee daily operations at the head office, ensuring the facility is maintained to the highest standards in terms of cleanliness, safety, and overall presentation.
  • Develop and maintain strong relationships with key stakeholders, ensuring that the facilities and front-of-house services align with the company's image and culture.
  • Manage and mentor the front-of-house team, ensuring consistent performance, customer service excellence, and a proactive approach to handling visitor needs.
  • Ensure compliance with health and safety regulations and company policies, including risk assessments, fire safety, and security protocols.
  • Coordinate with vendors and contractors to manage services such as cleaning, maintenance, and security, ensuring timely and cost-effective solutions.
  • Monitor and manage budgets for facilities and front-of-house services, ensuring efficient resource allocation and cost control.
  • Develop and implement continuous improvement initiatives to enhance the customer and employee experience at the head office.

What We're Looking For

  • Proven experience in facilities management at a corporate or head office level, with a strong emphasis on front-of-house services.
  • Excellent leadership and team management skills, with experience leading front-of-house teams in a fast-paced, high-profile environment.
  • A customer-centric mindset with outstanding communication, interpersonal, and problem-solving skills.
  • Strong understanding of health and safety regulations, building compliance, and security protocols.
  • Ability to manage multiple projects, stakeholders, and priorities while maintaining high service standards.
  • Experience in managing vendor relationships and service contracts.
  • Strong organizational and budgeting skills, with a focus on delivering cost-effective solutions without compromising service quality.

What We Offer

  • Competitive salary and benefits package.
  • The opportunity to shape the front-of-house experience at a prestigious London location.
  • A collaborative, supportive work environment.

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