Production Assistant

3 weeks ago


Gillingham, Kent, United Kingdom ABL 1Touch Full time

The Role

ABL 1Touch is seeking a skilled and dynamic individual to fill the position of Production Assistant. This role is an integral part of the running of our Production Workshops, and the main purpose is to ensure the productivity of the workshop and the site completes the required units.

Key Responsibilities

  • Greet customers in a professional manner, check in the customer's car, and hand over the courtesy cars and complete all necessary documents.
  • Repair map the vehicle (with the assistance of the workshop) ensuring where possible to reduce our influence (COS).
  • Discuss with customers what repairs we intend to carry out, set the customers' expectations correctly, advise ECD. Listen to the customers' requirements and concerns.
  • Work with the Office CLM to ensure the customers' expectations are met and the preferred communication method is adhered to.
  • Create an iimage job card and ensure the parts ordering process is followed correctly.
  • Ensure all invoices are correctly uploaded onto iimage.
  • Update customers throughout the process.
  • Continually check progress, advise the customer of any changes of ECD immediately.
  • Ensure the customer's excess is collected and any other applicable charges and record accurately all required accounting paperwork.
  • Final QC.
  • Ensure workshop documentation is accurate and comprehensive.
  • Statutory requirements fulfilled by everyone at site (Health and Safety, COSHH etc).

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