Production Assistant

2 weeks ago


Gillingham, Kent, United Kingdom ABL 1Touch Full time

The Role

At ABL 1Touch, we are seeking a highly skilled and dynamic individual to join our Production Workshops team as an Assistant Production Manager.

The successful candidate will be responsible for ensuring the productivity of the workshop, managing customer expectations, and maintaining the highest standards of quality and cost control.

Key Responsibilities

  • Greet customers professionally, check in their vehicles, and hand over courtesy cars while completing necessary documents.
  • Repair map vehicles with the assistance of the workshop, aiming to reduce our influence on the cost of sale.
  • Discuss repairs with customers, set their expectations correctly, and advise on estimated completion dates.
  • Work with the Office CLM to ensure customer expectations are met and preferred communication methods are adhered to.
  • Create iimage job cards and ensure parts ordering processes are followed correctly.
  • Upload invoices accurately onto iimage and update customers throughout the process.
  • Continuously check progress, advise customers of any changes to estimated completion dates, and ensure excesses are collected and recorded accurately.
  • Perform final quality checks and ensure workshop documentation is accurate and comprehensive.
  • Fulfill statutory requirements, including Health and Safety and COSHH regulations.

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