Patient Experience Specialist

3 weeks ago


Colchester, Essex, United Kingdom Optical Express Full time
Job Overview

As a Patient Experience Specialist with Optical Express, you will play a vital role in delivering exceptional patient care and ensuring our patients feel valued and respected from the moment they enter our clinics.

Your primary focus will be on building strong relationships with our patients, communicating effectively with them, and providing support throughout their treatment journey.

  • Estimated Salary: £24,000 per annum pro rata plus bonus potential
Responsibilities

Key responsibilities of this role include:

  • Assisting in patient consultations and health checks
  • Accurately maintaining patient records
  • Scheduling treatment dates and discussing finance options
  • Introducing patients to their optometrist
Requirements

To succeed in this role, you should possess:

  • A passion for providing world-class customer service
  • Strong organisational skills and attention to detail
  • Excellent communication and interpersonal skills


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