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Lounge Operations Manager

2 months ago

Longford, Telford and Wrekin, United Kingdom DO & CO Full time

Job Summary

The Lounge Operations Manager at DO & CO will oversee the Front of House operation, ensuring exceptional quality and first-class service to our discerning passengers. This role requires a strong leader who can manage the rostering of catering staff, maintain time sheets and payroll, and order food and drinks through our system.

Key Responsibilities

  • Manage the rostering of all catering staff, including kitchen staff
  • Manage time sheets and payroll
  • Order food and drinks through our system
  • Liaise with the Lounge Manager and Supervisors
  • Liaise with laundry regarding Lounge linen
  • Order cleaning supplies
  • Performance management and training of all staff
  • Investigate customer complaints
  • Complete daily audits and maintain stock control
  • Ensure food temperature is adhered to as per H &S regulations

Requirements

  • Minimum 3 years experience as a Supervisor in the hospitality industry
  • Excellent communication skills
  • Ability to demonstrate great team work
  • Lead by example - in attitude, work ethic and appearance
  • Flexibility in regards to work availability is essential, as the Lounge operates 7 days a week, including evenings, weekends and public holidays
  • Right to work in the UK

What We Offer

  • A competitive hourly rate
  • Perks through our Refer a Friend Scheme
  • On-Site Free Meals
  • In-house training opportunities
  • A business where you can have a real impact
  • Genuine career development opportunities, both nationally and internationally
  • The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market