Lounge Operations Manager

1 week ago

Longford, Telford and Wrekin, United Kingdom DO & CO Airline Catering Full time

The Lounge Supervisor at Heathrow Airport will be responsible for overseeing the Front of House operation, ensuring that all required standards are met at all times. This includes managing the rostering for all catering staff, including kitchen staff, and ordering food and drinks and sundries through the Do & Co ordering system.

Key responsibilities include:

  • Managing the Front of House operation, including supervising catering staff and ensuring that all required standards are met.
  • Managing the rostering for all catering staff, including kitchen staff.
  • Ordering food and drinks and sundries through the Do & Co ordering system.
  • Liaising with the Lounge Manager and Supervisors to ensure seamless operations.
  • Investigating customer complaints and ensuring that all issues are resolved promptly.

Qualifications:

  • Minimum 3 years experience as a Supervisor in the hospitality industry.
  • Excellent communication skills.
  • The ability to demonstrate great team work.
  • Lead by example - in attitude, work ethic and appearance.
  • Flexibility in regards to work availability is essential, as the Lounge operates 7 days a week, including evenings, weekends and public holidays.

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

  • A competitive hourly rate of £14.00.
  • The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market.
  • Genuine career development opportunities, both nationally and internationally.

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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