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Operations Director
1 month ago
iQ Student Accommodation is seeking an experienced Operations Manager to join our team in Mile End, London. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our student accommodation sites.
Key Responsibilities:- Team Leadership: Coach, develop, and motivate your team to drive performance and achieve our business objectives.
- People Planning: Take a proactive and strategic approach to people planning, ensuring we have the right skills and resources in place to deliver exceptional resident experiences.
- Resident Satisfaction: Promote resident satisfaction and retention by actively attracting five-star reviews and ensuring any complaints and service issues are dealt with promptly and effectively.
- Leasing Performance: Be accountable for leasing performance in your cluster, driving revenue growth and maximizing occupancy rates.
- Financial Management: Conduct monthly financial performance reviews for each site, ensuring we are on track to meet our financial targets.
- Resident Welfare: Ensure resident welfare and offer support services where appropriate, providing a safe and welcoming environment for our students.
- Compliance: Manage and monitor compliance in line with health and safety standards, ensuring our sites are always up to date with the latest regulations.
- Maintenance and Reporting: Responsible for scheduling planned maintenance and reporting processes, ensuring our sites are well-maintained and running efficiently.
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Benefits: A range of benefits, including 25 days annual leave, plus bank holidays (pro rata for part-time), additional day off to celebrate your birthday, discretionary bonus, pension, gym discounts, life assurance, access to thousands of discounts and offers at shops you know and love, season ticket loan, and cycle to work scheme.
- Flexible Working: A flexible working policy that allows you to balance your work and personal life.
iQ Student Accommodation is a dynamic and supportive employer that offers a range of opportunities for career development and growth. If you are a motivated and experienced operations professional looking for a new challenge, we would love to hear from you.
