Customer Service and Operations Specialist
3 days ago
This role offers a unique opportunity to work with the Medica Group, a leading provider of teleradiology services. As a Customer Service and Operations Specialist, you will be responsible for delivering exceptional client experiences and ensuring seamless service delivery.
Key Responsibilities:
- Provide proactive customer service and support to clients across all service lines.
- Collaborate with internal teams to ensure effective service level agreements are met.
- Process work requests, manage client communications, and handle complaints in a timely and professional manner.
Requirements:
- High emotional intelligence and strong communication skills.
- Accuracy with data entry and administration.
- Complaint management experience or training.
- Data manipulation skills, particularly with Excel.
Benefits:
- Flexible working arrangements.
- A culture that promotes work-life balance.
- Access to an Employee Assistance Programme.
- An annual bonus.
- Enhanced holiday allowance.
- Group Life Assurance.
- Pension scheme.
Estimated Salary: £24,720
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