Customer Service and Operations Specialist

3 days ago


Hastings, East Sussex, United Kingdom Medica Group Full time
Role Overview

This role offers a unique opportunity to work with the Medica Group, a leading provider of teleradiology services. As a Customer Service and Operations Specialist, you will be responsible for delivering exceptional client experiences and ensuring seamless service delivery.

Key Responsibilities:

  • Provide proactive customer service and support to clients across all service lines.
  • Collaborate with internal teams to ensure effective service level agreements are met.
  • Process work requests, manage client communications, and handle complaints in a timely and professional manner.

Requirements:

  • High emotional intelligence and strong communication skills.
  • Accuracy with data entry and administration.
  • Complaint management experience or training.
  • Data manipulation skills, particularly with Excel.

Benefits:

  • Flexible working arrangements.
  • A culture that promotes work-life balance.
  • Access to an Employee Assistance Programme.
  • An annual bonus.
  • Enhanced holiday allowance.
  • Group Life Assurance.
  • Pension scheme.

Estimated Salary: £24,720



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