Technical Services Apprentice
11 hours ago
About the Role: We are seeking an ambitious individual to join our team as an IT services apprentice. This exciting opportunity will enable you to gain hands-on experience in a dynamic environment.
As an IT services apprentice, you will be responsible for providing first and second-line technical support to users across various locations. You will work closely with our experienced team to analyze, prioritize, and assign issues in our IT support desk system.
**Key Benefits:** Hybrid working arrangement, colleague discounts on Jet2 holidays and flights, and a wide range of retail discounts.
Responsibilities:
- Provide first and second-line technical support to users.
- Troubleshoot application faults by querying databases and checking log files.
- Create or disable user accounts and mailboxes, reset passwords, create groups, and assign permissions.
- Contribute to new software rollouts, hardware refreshes, and network equipment upgrades.
- Install and configure relevant software and hardware.
Requirements:
- Demonstrable passion for IT and interest in developing a career in this field.
- GCSE maths and English qualifications at grade A-C (9-4).
- Excellent IT skills, preferably at GCSE level or above.
**Estimated Salary:** £28,000 per annum.
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