Technical Services Apprentice

11 hours ago


Leeds, Leeds, United Kingdom CV-Library Full time

About the Role: We are seeking an ambitious individual to join our team as an IT services apprentice. This exciting opportunity will enable you to gain hands-on experience in a dynamic environment.

As an IT services apprentice, you will be responsible for providing first and second-line technical support to users across various locations. You will work closely with our experienced team to analyze, prioritize, and assign issues in our IT support desk system.

**Key Benefits:** Hybrid working arrangement, colleague discounts on Jet2 holidays and flights, and a wide range of retail discounts.

Responsibilities:

  • Provide first and second-line technical support to users.
  • Troubleshoot application faults by querying databases and checking log files.
  • Create or disable user accounts and mailboxes, reset passwords, create groups, and assign permissions.
  • Contribute to new software rollouts, hardware refreshes, and network equipment upgrades.
  • Install and configure relevant software and hardware.

Requirements:

  • Demonstrable passion for IT and interest in developing a career in this field.
  • GCSE maths and English qualifications at grade A-C (9-4).
  • Excellent IT skills, preferably at GCSE level or above.

**Estimated Salary:** £28,000 per annum.



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