Emergency Roadside Assistance Specialist

1 week ago


Avonmouth, Bristol, United Kingdom The AA Group Full time

Company Overview



The AA Group is a leading provider of roadside assistance services, dedicated to helping individuals and families overcome unexpected vehicle breakdowns. As an Emergency Roadside Assistance Specialist, you will play a crucial role in delivering exceptional customer service and ensuring the safe transportation of our members.



Salary



We offer a competitive salary, estimated to be around £32,940 for CE (HGV 1) license holders and £29,660 for C (HGV 2) license holders, plus additional benefits. Our salaries are based on industry standards and take into account the demands and responsibilities associated with this role.



Job Description



As an Emergency Roadside Assistance Specialist, your primary responsibility will be to provide timely and professional assistance to our members who have experienced a vehicle breakdown. You will arrive at the scene in one of our recovery trucks, assess the situation, and work collaboratively with the customer to resolve the issue. This may involve towing the vehicle to a nearby garage or repairing it at the roadside.



You will also need to communicate effectively with customers, providing them with clear information about their options and ensuring they feel supported throughout the process. Your calm and reassuring demeanor will help to put anxious customers at ease, making the experience as smooth and stress-free as possible.



Required Skills and Qualifications



To succeed in this role, you will need:




  • A full driving category C driving licence (HGV 2)
  • A Driver CPC (certificate of professional competence) qualification
  • A digital drivers/tachograph card
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility to work a variety of shifts, including evenings, weekends, and Bank Holidays


Benefits



In addition to a competitive salary, we offer a range of benefits, including:




  • Unlimited overtime available within driving hours regulations
  • Free breakdown cover from day one
  • 23 days holidays (increases with service) plus bank holidays
  • Up to 7% company pension contribution
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family


Others



At The AA Group, we value our employees' well-being and recognize that they are essential to delivering excellent customer service. We provide a supportive and inclusive work environment, along with opportunities for career development and growth. If you are a motivated and customer-focused individual who enjoys working in a fast-paced environment, we would love to hear from you.



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