D365 Business Central Support Specialist
7 days ago
Job Title: D365 Business Central Service Desk Analyst
Job Type: Permanent, Fully Remote
Salary: £40,000-£45,000 per annum
About the Role:
We are seeking a highly skilled and experienced Service Desk Analyst to join our client's Microsoft Dynamics 365 Business Central team. As a Service Desk Analyst, you will be responsible for providing exceptional user support, incident management, and issue resolution for our client's customers.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, or other communication channels
- Manage and resolve incidents and issues in a timely and professional manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of Microsoft Dynamics 365 Business Central and related technologies
- Provide training and guidance to customers on the use of Microsoft Dynamics 365 Business Central
Requirements:
- 1+ year experience supporting Microsoft Dynamics 365 Business Central
- Finance qualified (AAT Level 2 minimum) or significant experience in finance and accounting
- Qualified Functional Consultant or equivalent experience
- Strong communication and problem-solving skills
- Experience in ticketing and IT service management
What We Offer:
- A competitive salary of £40,000-£45,000 per annum
- A comprehensive benefits package, including 28 days of holiday plus bank holidays, pension plan, and social team with year-round events
- Opportunities for career growth and professional development
About Our Client:
Our client is a leading Microsoft Gold partner, passionate about creating a culture where employees can thrive. They have a strong commitment to innovation and customer satisfaction, and are looking for a talented Service Desk Analyst to join their team.
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