D365 Business Central Support Specialist

7 days ago


Nationwide, United Kingdom Source & Connect Full time

Job Title: D365 Business Central Service Desk Analyst

Job Type: Permanent, Fully Remote

Salary: £40,000-£45,000 per annum

About the Role:

We are seeking a highly skilled and experienced Service Desk Analyst to join our client's Microsoft Dynamics 365 Business Central team. As a Service Desk Analyst, you will be responsible for providing exceptional user support, incident management, and issue resolution for our client's customers.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, or other communication channels
  • Manage and resolve incidents and issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of Microsoft Dynamics 365 Business Central and related technologies
  • Provide training and guidance to customers on the use of Microsoft Dynamics 365 Business Central

Requirements:

  • 1+ year experience supporting Microsoft Dynamics 365 Business Central
  • Finance qualified (AAT Level 2 minimum) or significant experience in finance and accounting
  • Qualified Functional Consultant or equivalent experience
  • Strong communication and problem-solving skills
  • Experience in ticketing and IT service management

What We Offer:

  • A competitive salary of £40,000-£45,000 per annum
  • A comprehensive benefits package, including 28 days of holiday plus bank holidays, pension plan, and social team with year-round events
  • Opportunities for career growth and professional development

About Our Client:

Our client is a leading Microsoft Gold partner, passionate about creating a culture where employees can thrive. They have a strong commitment to innovation and customer satisfaction, and are looking for a talented Service Desk Analyst to join their team.



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