IT Support Specialist

4 weeks ago


Northwich, Cheshire, United Kingdom Residential Management Group Full time

Job Title: IT Service Desk Analyst

Salary: £24,385 plus on call allowance

Contract: Permanent

Full Time 37.5 hours - Monday to Friday – with an on-call rota one week per month

Residential Management Group, a leading property management company, is seeking an experienced IT Service Desk Analyst to provide first-line support to its colleagues. The successful candidate will be responsible for resolving IT issues, requests, and guidance within defined SLAs. They will also maintain accurate records of service requests and changes to the asset database.

The ideal candidate will have excellent communication skills, a strong customer-focused mindset, and experience in 1st line support. They should also have working knowledge of MS Office, Microsoft Active Directory, Exchange, Citrix, and Microsoft 365 administration skills. ITIL qualification is desirable, and training can be provided for the right candidate.

The role offers a competitive salary, 37.5 hours per week, and a range of benefits, including 25 days holiday plus Bank Holidays, free healthcare cashback plan, and access to Our Place Rewards. The company values diversity and equal opportunity in the workplace and offers opportunities for growth and development.

Key Responsibilities:

  • Provide first-line support to colleagues with IT issues, requests, and guidance
  • Maintain accurate records of service requests and changes to the asset database
  • Work using own initiative to continuously improve service levels and develop IT processes
  • Excellent communication skills and a strong customer-focused mindset
  • Working knowledge of MS Office, Microsoft Active Directory, Exchange, Citrix, and Microsoft 365 administration skills

Requirements:

  • 1st line support experience
  • ITIL qualification (training can be provided)
  • Working knowledge of Microsoft Azure, Microsoft Exchange, Active Directory, Citrix, and remote support tools
  • Full UK Driving Licence and access to a vehicle

Benefits:

  • Competitive salary
  • 37.5 hours per week
  • 25 days holiday plus Bank Holidays
  • Free healthcare cashback plan
  • Access to Our Place Rewards

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