IT Support Specialist

4 weeks ago


Northwich, Cheshire, United Kingdom Residential Management Group Ltd Full time
Job Title - IT Service Desk Analyst

Location: Northwich, Cheshire

Salary: £24,385 plus on-call allowance

Contract: Permanent

Working Pattern: Full-time, 37.5 hours per week, Monday to Friday, with an on-call rota one week per month

About the Role

We are seeking an experienced and enthusiastic IT Service Desk Analyst to join our team at Residential Management Group Ltd in Northwich, Cheshire. As a key member of our IT department, you will provide first-line support to our colleagues, resolving IT issues, requests, and guidance within defined service level agreements.

Key Responsibilities
  • Provide first-line support to colleagues with IT issues, requests, and guidance
  • Utilize strong people skills to communicate clearly with internal customers, remaining calm and patient at all times
  • Keep accurate and up-to-date records of service requests and changes to the asset database
  • Work using your own initiative to continuously improve service levels and develop IT processes
Requirements
  • Excellent communication skills with a strong customer-focused mindset
  • 1st line support experience, including MS Office
  • Working knowledge of building and installing IT equipment
  • Microsoft Active Directory, Exchange, Citrix, and Microsoft 365 administration skills
  • Ability to work under pressure and to tight deadlines
What We Offer

As a member of our team, you will benefit from a competitive salary, 25 days' holiday plus bank holidays, and a range of company benefits, including a free healthcare cashback plan, sponsorship for study and professional qualifications, and access to our rewards scheme.


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