Customer Relations and Complaints Manager

3 weeks ago


Wallsend, North Tyneside, United Kingdom Giacom Group Full time
About the Role

We are seeking an exceptional Customer Relations Officer to join our team at Giacom Group.

Job Description
  • To provide support to our partners in managing IP Voice and International voice orders.
  • Liaise with partners and suppliers to resolve issues and provide proactive updates.

The successful candidate will be the first point of contact for complaints and escalations, requiring excellent customer service skills.

Key Responsibilities
  • Provide exceptional support and service to our valued partners.
  • Handle incoming calls and emails with a high level of customer satisfaction.
Requirements
  • Strong customer service skills are essential for this role.
  • Previous experience with Microsoft packages is beneficial.
What We Offer
  • A competitive salary: £25,000 - £35,000 per annum.
  • A comprehensive pension plan.
  • Diverse and inclusive work environment.


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