Restaurant Shift Manager

3 days ago


Newtownards, United Kingdom Tim Hortons Full time
Restaurant Shift Manager Job Description

At Tim Hortons, we're looking for a skilled Restaurant Shift Manager to join our team. As a key member of our management team, you'll be responsible for leading a dynamic team and ensuring exceptional customer service.

Key Responsibilities:
  • Customer Service: Lead by example, treating customers as top priority, and be customer-focused in all areas of restaurant operations.
  • People: Encourage staff to share suggestions and concerns, provide feedback, set goals, and objectives, and create a positive team environment.
  • Driving Sales: Understand sales, popular products, peak trade times, and adjust accordingly, coach employees to upsell and suggest sell to customers, and evaluate opportunities for improvement.
  • Operations: Set key performance indicators, maintain operational standards, cleanliness, and health and safety protocols, and be available to work a variety of shifts.
Requirements:
  • Previous experience in running restaurants or similar environments.
  • A flexible and disciplined approach to work.
  • Experience in a food environment is advantageous but not essential.
  • Able to work as part of a team and on their own.
  • Reasonable standard of numeracy and literacy.
  • Maintain high levels of food hygiene and safety.

We're looking for a motivated and experienced individual who can lead our team to success. If you have a passion for customer service, leadership, and driving sales, we'd love to hear from you.


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