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Contract Management Lead
2 months ago
Job Title: Contract Management Lead
Company Description:
Ischebeck Titan Ltd. is a leading innovator in formwork, falsework, and geotechnical solutions, with a sister company, Ischebeck Inform, specializing in concrete accessories and reinforcements.
Role Description:
This is a full-time on-site role as a Team Leader for Customer Services/Hire and Sales Desk located in Burton Upon Trent. As a Team Leader, you will oversee daily operations, lead the Customer Services, Hire, and Sales Desk teams, and ensure efficient workflow.
Key Responsibilities:
- Provide hands-on leadership and management of the Customer Service/Hire & Sales Desk team
- Lead and manage a team of Customer Service Coordinators
- Train and mentor team members to enable them to undertake tasks with consideration for quality, attention to detail, and high levels of customer satisfaction
- Provide single-point-of-contact support to communications and enquiries from internal and external customers
- Process Hire & Sales orders throughout the project lifecycle from initial order through to final return, closing, and filing in a timely and accurate manner
- Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
- Produce Management Information to support business objectives
- Develop professional relationships with internal and external customers and provide high levels of customer service at all times
Requirements:
- Proven experience in a leadership or supervisory role within a customer service environment
- Hire Desk or Sales Desk experience in a Plant & Equipment Hire business or Construction Plant Department
- Strong communication, interpersonal, and problem-solving skills
- Ability to strategize, prioritize, problem solve, and manage multiple tasks effectively
- Commercial Awareness
- Proficiency in Microsoft Office Suite and CRM software
Benefits:
- Competitive benchmarked basic salary
- 10% pension
- PMI
- 25 days holiday (increase with service)
- Non-contractual Bonus scheme
- Retail discounts
- Inclusive and vibrant work culture
- Plus many more flexible benefits tailored to your needs
