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Customer Service Representative

2 months ago


Cirencester, Gloucestershire, United Kingdom Jones Bootmaker Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Jones Bootmaker in Cirencester.

Key Responsibilities
  • Deliver exceptional customer service, ensuring a positive shopping experience for all customers.
  • Advise customers on shoe care and accessories, achieving daily sales targets and providing expert product knowledge.
  • Work collaboratively with the team to maintain store standards, product placements, and stockroom.
  • Be self-aware, taking responsibility for your own learning and development, and be a team player with a friendly, engaging, and positive attitude.
What We Offer
  • A competitive hourly rate of £11.70, increasing to £12.05 after completing the required retail induction.
  • A generous staff discount scheme, with some benefits shareable with family and friends.
  • Holiday entitlement increasing with service.
  • Company contribution pension.
  • Access to the Pavers Foundation, providing charitable giving and grant application opportunities.
  • Access to the Pavers Academy, offering career pathways through online learning, face-to-face courses, apprenticeships, and mentoring programs.
  • Access to wellbeing and financial support through RetailTRUST.
About Us

Pavers has been a successful and highly profitable family-run footwear retail business for over 50 years, with a robust presence across the UK and Ireland. We operate over 190 stores, including Jones Bootmaker and Herring Shoes, and are committed to sustainability, having achieved Carbon Neutral status in 2021.

We believe in investing in our people, providing a supportive family environment that fosters exceptional job satisfaction and ensures our colleagues are well-cared for. If you're passionate about delivering exceptional customer service and have a 'can-do' attitude, we'd love to hear from you.