Customer Service Representative

4 weeks ago


Colchester, Essex, United Kingdom SSP Full time
Job Title: Team Member

At SSP, we are seeking a highly motivated and customer-focused Team Member to join our dynamic team. As a Team Member, you will be the face of our company, providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our customers.

Key Responsibilities:
  • Engage with customers and provide an outstanding customer experience.
  • Ensure a clean, safe, and welcoming environment.
  • Collaborate with team members to ensure smooth and efficient operations.
  • Bring the SSP values to life.
Why Join SSP?

We offer a range of benefits, including:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
  • 75% discount on your meal while on shift.
  • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. T&C apply.
  • Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
  • Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

As a Team Member, you will have the opportunity to work in a fast-paced environment, where every day brings exciting challenges. You will be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you are passionate about delivering exceptional customer service and are looking for a rewarding career, we encourage you to apply.

SSP is an equal-opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.



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