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Heating Services Coordinator

2 months ago

Larbert, Falkirk, United Kingdom Certas Energy UK Ltd Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Heating Services Scheduler. As a key member of our operations team, you will play a critical role in ensuring the seamless delivery of our heating services to customers.

Key Responsibilities
  • Coordinate and schedule heating services to meet customer requirements
  • Ensure effective communication with customers and internal stakeholders
  • Manage and prioritize service work to meet deadlines and service level agreements
  • Liaise with engineering teams to resolve customer issues and promote excellent customer service
  • Monitor and report on service performance metrics to identify areas for improvement
Requirements
  • Minimum of 2 years' experience in a customer-facing role, preferably in a service industry
  • Excellent organizational and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a team environment
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About Certas Energy UK Ltd

Certas Energy UK Ltd is a leading independent distributor of fuels and lubricants in the UK. We have a national network of over 130 depots, over 900 tankers, and more than 80 retail forecourts. Our team of over 2,300 colleagues works together to deliver billions of litres of high-quality fuel and associated services to homes and businesses across the UK each year.

We are committed to providing industry-leading solutions in liquid fuels, as the world's energy mix evolves towards a zero-emissions future. Our innovative fuel supply and management services include the option to offset carbon emissions with each fuel order, as well as providing cleaner-burning fuels that lower harmful emissions of PM and NOx.

We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing initiatives. We also offer a range of programs for learning, development, and talent nurturing, which enables our colleagues to grow and thrive in a fast-paced working environment.