IT Support Specialist
4 weeks ago
We are seeking a highly skilled IT Support Specialist to join our technical team at bet365. This is an exciting opportunity for someone with a passion for technology and excellent customer service skills.
About the Role:
The successful candidate will be responsible for providing first-line support to employees, resolving technical issues and escalating complex problems to senior engineers. They will work closely with cross-functional teams to ensure seamless service delivery and provide administrative support to maintain systems and user accounts.
Main Responsibilities:
- Provide prompt and effective phone and email support to employees.
- Log all tickets for incidents or requests, ensuring timely resolution and escalation where necessary.
- Investigate and resolve 1st line incidents efficiently, collaborating with 2nd and 3rd line teams as required.
- Manage open incidents proactively, working with teams to achieve fastest resolution based on incident SLA.
- Offer remote support and fixes, maintaining and administering user accounts to ensure users have access only to required resources.
Requirements:
- Strong interpersonal and customer service skills.
- Excellent analytical and troubleshooting skills.
- Concise written and verbal communication skills.
- Self-managed with the ability to work unsupervised.
- Quick to learn.
- Commercial experience working in a service management function.
- Working IT knowledge.
- Keen eye for detail.
Salary Information:
The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.
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