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Library Service Team Manager

2 months ago

Buckhurst Hill, Essex, United Kingdom Essex County Council Full time
Job Title: Library Service Team Manager

Essex County Council is seeking a highly skilled and experienced Library Service Team Manager to join our team. As a key member of our library service, you will play a pivotal role in driving transformational change and ensuring the delivery of exceptional customer service.

Key Responsibilities:
  • Lead and manage a team of library staff to deliver high-quality services and achieve operational excellence.
  • Develop and implement strategies to improve customer satisfaction, increase efficiency, and reduce costs.
  • Collaborate with library support teams to ensure the successful implementation of projects and initiatives.
  • Conduct regular review sessions with library staff to ensure the quality of data and insights, and identify opportunities for improvement.
  • Work closely with the Area Manager to drive change and improvement across the library service.
Requirements:
  • Education to Level 5 qualification in Customer Service or Management, or equivalent by experience.
  • Experience of managing large teams and implementing change.
  • Knowledge of data analytics and ability to use data to inform decision-making.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
Why Essex?

Essex County Council is a Disability Confident Leader and is committed to interview all disabled applicants who choose to apply under our Job Interview Scheme. We are also committed to interview all veterans and care leavers who meet the minimum requirements of the role.