Library Service Team Manager

1 month ago

Buckhurst Hill, Essex, United Kingdom Essex County Council Full time
Job Title: Library Service Team Manager

Join Essex County Council as a Library Service Team Manager and become a pivotal catalyst for transformational change within our library service. As a key member of our team, you will serve as an ambassador for continuous improvement, supporting your Area Manager to drive changes on the front lines of service delivery.

Key Responsibilities:
  • Act as an experienced people leader, maintaining an active, visible presence in the libraries for at least 80% of the working week, supporting the Area Manager in effective service delivery, driving high performance, and fostering a culture of continuous improvement and change.
  • Provide robust and proactive leadership to the team, ensuring the successful day-to-day operation of a broad range of library services and operational tasks within your area.
  • Cultivate a culture of strong stock ownership, ensuring timely, relevant, and high-quality stock through regular collaboration with Library Support Teams, and adhering to agreed-upon SOPs for stock management controls.
  • Manage collaboration across the service to support the development of consistent Standard Operating Procedures (SOPs) and Business Continuity Plans, and for reviewing, embedding, monitoring, and measuring performance against these SOPs.
  • Work closely with library support teams to ensure the successful and consistent implementation of projects, initiatives, and pilots, as well as ensuring the appropriate recording, sharing, and communication of customer experience metrics and measures of success.
Requirements:
  • Educated to Level 5 qualification in either Customer Service or Management, or equivalent by experience.
  • Evidence of continuing professional development with good knowledge in relevant professional area.
  • Experience of managing large teams and implementing change.
  • Experience of working in a fast-paced environment with multiple priorities including planning and control, resource allocation, problem solving, and resolving complex customer issues.
  • Experience of understanding data analytics to support improvement in Service delivery and to maximise resources to increase efficiency.
  • Proficient experience of IT systems including Email, Microsoft applications, and Telephony/ACD solutions.
  • Knowledge of Data Protection (GDPR) and Freedom of Information legislation.
Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

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