Technical Support Specialist

2 weeks ago


Lichfield, Staffordshire, United Kingdom Woodrow Mercer Tech Full time
Technical Support Role

We are seeking a skilled Technical Support Specialist to join our team in Lichfield. As a Technical Support Specialist, you will provide face-to-face technical support to a team of 150 staff members using Windows and MS Teams technologies.

Key Responsibilities:
  • Resolve technical issues and provide support to end-users
  • Upskill the support team and assist with new technology implementations
  • Collaborate with the team to improve technical support processes and procedures
  • Provide excellent customer service and technical support
Requirements:
  • Minimum of 1 year of experience in IT support
  • Strong knowledge of Windows and MS Teams technologies
  • Excellent problem-solving and communication skills
  • Ability to work in a team environment
About Us:

Woodrow Mercer Tech is a global organization with a focus on personal development. We offer a dynamic and supportive work environment, and we are committed to helping our employees grow and succeed in their careers.

If you are a motivated and skilled Technical Support Specialist looking for a new challenge, please submit your CV to us for further discussion.



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